Privacy Policy

Rasengani Atelier is committed to protecting your privacy and handling your personal information with care and respect. This policy outlines how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) for international visitors.

What We Collect and Why

When you purchase something from our online store, we collect the personal information you provide, including your name, delivery address, email address, and phone number. This information is used solely to fulfil your order, communicate with you, and process returns or refunds where necessary. When you browse our site, we automatically receive your computer’s IP address to help us understand your browser and operating system. This helps us improve user experience. Marketing (optional): If you give us explicit permission, we may use your contact information to send you updates about new works, exhibitions, or features.

Consent

How we obtain your consent:
When you provide your personal information to complete a transaction, verify your payment, arrange delivery, or initiate a return, you are consenting to our collecting and using it for those specific purposes only. If we ask for your information for a secondary reason — like marketing — we will ask for your clear and express consent.

Withdrawing your consent:
You may withdraw your consent at any time by emailing us at home@rasenganiatelier.com, or by using the “unsubscribe” link in our marketing emails.

Disclosure

We may disclose your personal information only if:

  • Required by law, regulation, or legal process.

  • You breach our Terms of Service and disclosure is necessary for enforcement.

Payments

Payments on our website are processed securely through Payfast. We do not store or handle your payment details directly. Please refer to Payfast’s Privacy Policy for more on how your payment information is handled.

Third-Party Services

We only share your personal data with third-party providers when necessary to deliver our services (e.g., courier services, payment processing). These providers have their own privacy policies. We recommend reviewing them to understand how your data is handled. Some may operate in jurisdictions outside of South Africa or the EU, and your data may be subject to those local laws.

When you leave our website or are redirected to a third-party platform, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Analytics & Cookies

Our site uses Google Analytics to understand how visitors use our website. This helps us improve the experience for you.

We also use cookies to enhance your browsing experience. By continuing to use our site, you agree to our use of cookies. You can manage your cookie preferences through your browser settings.

Common cookies we use:

  • PREF (Set by Google): Tracks visitors and where they come from.

Security

We take reasonable precautions and follow industry best practices to protect your data. Sensitive data such as payment information is encrypted via SSL (Secure Socket Layer) technology. 

Age of Consent

By using this site, you confirm that you are at least the age of majority in your region or have given consent for a minor dependent to use this site under your supervision.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and significant updates will be communicated to you directly if necessary.

Access, Corrections, and Contact

You have the right to:

  • Access your personal information.

  • Correct or delete inaccurate data.

  • Withdraw consent.

  • Lodge a complaint with a data protection authority.

To exercise any of these rights or to ask questions about our policy, contact us at:

Email: home@rasenganiatelier.com